How can I get involved?
Customer feedback to aid development
Understanding the visitor’s motivations, attitudes, needs and expectations in more detail will enable the industry to better develop the country sports product offer to ensure that Scotland outperforms its global competitors.
Each tourism business should understand their customers’ journey – how they researched their business, booked them, experienced them and then reviewed them. Asking customers what they think is missing from the experience, will help to identify the gaps in the product, pricing, service, or location.
Let customers see your quality
Get accreditation for what you do
There are a number of accreditation schemes that will help your business demonstrate that you provide the very best levels of service.
Funded by Scottish Enterprise